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Returns & Exchanges


Overview

If you would like to return or exchange an item purchased in person or on shopbaileyrenee.com, please contact us requesting a return within 5 days of the delivery date. All items must be sent back to us within 7 days of the approval, which will be sent via email in response to your original return request.

Exchange Policy

Items must be returned unused with all original packaging and tags attached within five days of the delivery date and within seven days of receiving an email with the return approval. We cannot exchange any products which have been used, altered, or washed. Shipping charges cannot be refunded. Bailey Renée reserves the right to refuse any returns which do not meet our return policy requirements or are returned without prior approval. 

Domestic Returns 

Your return will only be accepted within 5 days of the delivery date and within 7 days of receiving an email with the approval of the return. Bailey Renée will issue a return label for you in an email confirming your return approval. 

International Returns

At this time, we do not accept returns on international orders.

Exchanges

We will accommodate an exchange for items purchased on shopbaileyrenee.com for the same style in a different size. 

Final Sale

Please note that all items marked down from their original price are final sale.

Damaged Items

We hope this does not happen, and we do apologize if you receive a damaged item. If your item appears to be damaged, please  contact us with an image of your damaged goods within 48 hours of delivery so we may help resolve this!

Return to Sender or Refused Packages

The shipping company will refuse or deemed "undeliverable" Orders will be sent back to the Bailey Renée studio. We will contact the customer before canceling the order. Customers who still want to receive the package must pay for a new shipping label. 

Please contact us with all refund and exchange policy questions

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